Shipping and IMMEDIATE Return Policy

Shipping Charges: Please be advised that delays may occur with FedEx that are beyond our control. We are unable to reimburse clients for shipping charges if items do not arrive within the expected timeframe. A tracking label image will be provided on the day your items are shipped.

Order Processing and Shipping Schedule: Orders will be processed three business days after payment is received in our bank account. We ship only on Mondays, Tuesdays, and Wednesdays. We will email you with tracking #. Orders ship within 7 - 9 days.

Verification and Packaging: All packages are double-boxed to ensure that your jewelry arrives in the same pristine condition it left our facility. Tracking information will be emailed to you the day of shipping.

Shipping Restrictions: We do not ship to P.O. Boxes. Please ensure you provide a physical address, such as a residential or office address.

Terms of Sale: All sales are final. By placing an order, you agree to this policy, and no exchanges or refunds will be accepted, with the following exception :

Immediate Return Policy Our return policy allows you to try it on fo make sure it is the jewel that you truely want. But our policy is specific as follows: 1. A return label must be requested via email at empressezmaralda@gmail.com within 24hrs of delivery. Email me what day you would like package picked up, so I may schedule it. You must give it directly to the Fedex driver. 2. You will be responsible financially for the return shipping and insruance at the same rate that it was sent to you. Upon receipt we will refund your Money less out bound shipping and insurance charges. 3. You must double box. The outer box must be new due to insurance provider requirements.

Special Orders: If a jewelry item is out of stock, you may place a special order by contacting us at 208.725.0120. Special orders take up to 60 days to fulfill, and 100% payment is required in advance. Please note that there are no exchanges or refunds for special orders.

Intellectual Property: Ezmaralda Gordon’s concepts and designs are the sole property of Ezmaralda Gordon and are protected by trademark and/or copyright laws. Reproduction of these designs is strictly prohibited.